Frequently Asked Questions

Are Vaultory products genuine?

Products represented by Vaultory as genuine are assessed for authenticity before sale. Eligible purchases are supplied with a Vaultory Certificate / Letter of Authenticity. Please see our Authenticity Guarantee for complete terms.

Where does Vaultory source its collectibles?

We source products from trusted sellers, collectors, auctions and other sources around the world. Items are inspected after arriving with us before being listed.

Can I inspect a product before buying?

Yes. Contact us to request a video inspection where available, or visit our headquarters in Rawalpindi to inspect available products in person.

Do you have a physical location?

Yes.

Vaultory Headquarters
IBEX Welfare Complex
Main Zahid Baig Road
Westridge 3, Rawalpindi, Pakistan

Do you offer Cash on Delivery?

No. Vaultory does not offer COD.

Because our products are premium collectibles and frequently available in very limited quantities, shipped orders generally require advance payment.

What payment methods do you accept?

We accept available credit/debit card payments, bank transfer, Easypaisa and JazzCash.

Can I order through WhatsApp?

Yes. Our WhatsApp is available 24/7 at +92 300 0888882.

Do you deliver throughout Pakistan?

Yes. Vaultory currently delivers across Pakistan.

Is delivery free?

Yes. Standard Vaultory delivery is free throughout Pakistan unless otherwise expressly stated for a particular transaction.

Do you ship internationally?

Not currently. Vaultory currently ships within Pakistan only.

Which courier companies do you use?

Depending on the order and destination, our logistics partners may include TCS, Daewoo, PostEx and Trax, among other suitable providers.

What if my collectible arrives damaged?

Record a continuous unboxing video before opening your parcel.

If an item has been damaged in transit, contact Vaultory within 24 hours of delivery and provide the unboxing video.

Approved transit-damage claims qualify for a replacement where available or a full refund, and Vaultory covers applicable return shipping.

What if I don't have an unboxing video?

We cannot accept a transit-damage return/refund claim without appropriate unboxing-video evidence.

Can I return an item because I changed my mind?

Vaultory does not generally accept returns or refunds for change of mind because our products are collectibles, often rare or available in extremely limited quantities.

Can I cancel before shipping?

Paid-order cancellation requests are considered case-by-case and are not guaranteed.

Can you reserve an item for me?

Eligible products can be reserved for 48 hours by paying a 25% deposit.

If you do not complete payment within 48 hours, the reservation expires. Under the reservation terms, 50% of the deposit is retained and the remaining 50% returned, subject to applicable law.

Can someone else buy an item I'm interested in?

Yes. An enquiry does not reserve an item.

For unreserved limited-stock products, allocation is generally based on confirmed qualifying payment.

Are your prices negotiable?

Vaultory prices are fixed unless a discount or promotion is specifically advertised.

Are your vintage phones PTA approved?

Unless specifically stated otherwise in the listing, Vaultory retro/vintage phones should be considered Non-PTA.

Any PTA registration and applicable tax required for local cellular use is the buyer's responsibility.

Will a SIM work in my vintage phone?

Not necessarily. Some vintage devices may be network locked or incompatible with modern networks/SIM standards.

If this matters to you, contact us before ordering and we can test what can reasonably be tested.

Do vintage phone batteries have a warranty?

No performance or longevity guarantee is provided for vintage batteries due to their age.

What if I believe a collectible isn't authentic?

Contact us with credible supporting evidence. We will investigate the concern under our Authenticity Guarantee. If an item sold as genuine is conclusively established through the applicable verification process to be inauthentic, our guarantee provides for a full refund plus additional compensation, subject to its terms.

How do I contact Vaultory?

WhatsApp: +92 300 0888882 — available 24/7
Landline: 051-61353774
Email: info@vaultory.pk

Is Vaultory registered in Pakistan?

Yes. Vaultory is an NTN-registered business in Pakistan.

Vaultory also has an association with the established e-commerce store Ibrelia.