Shipping & Delivery Policy

Vaultory currently delivers within Pakistan only.

Free Delivery Across Pakistan

We offer FREE delivery throughout Pakistan on Vaultory orders unless a particular listing expressly states otherwise.

Because many Vaultory products are rare, valuable or irreplaceable collectibles, we prioritize secure handling and use express and, where available and applicable, insured/logistically protected delivery arrangements.

Our logistics partners may include:

• TCS

• Daewoo

• PostEx

• Trax

• Other suitable logistics providers when required

The courier used for a particular order may depend on the item's value, dimensions, destination and logistical requirements.

No Cash on Delivery

Vaultory does not offer Cash on Delivery (COD).

Many of our products are rare, limited in quantity, one-of-one or difficult to replace. Therefore, orders intended for shipping require payment in advance according to the terms confirmed at checkout or by Vaultory.

Inspect Before We Ship

Customers who would like additional confirmation before dispatch can contact us to arrange a video call, where reasonably available, to inspect their collectible.

Customers may also visit our Rawalpindi headquarters to inspect available items personally before completing their purchase.

Important: Record Your Unboxing

Customers must record a clear, continuous video while opening their Vaultory parcel.

Begin recording before opening the external courier packaging and continue without cuts while the parcel and product are fully unpacked.

This video is essential evidence if an item has been damaged during transportation.

A transit-damage return or refund claim will not be accepted without an appropriate unboxing video showing that the damage was present when the parcel was opened.

Any transit damage must be reported to Vaultory within 24 hours of delivery.

For an approved transit-damage claim, Vaultory will cover the applicable return shipping and, after verification and return of the item, provide a replacement where available or a full refund.

Please retain the product, accessories, documentation and original packaging while your claim is being reviewed.

Delivery Address

Customers are responsible for providing complete and accurate delivery details.

Vaultory is not responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

Courier delays caused by weather, security conditions, remote-area limitations or other circumstances outside Vaultory's reasonable control may occasionally occur.

For delivery assistance, contact us via WhatsApp at +92 300 0888882.