Returns & Refunds Policy

Vaultory deals primarily in rare, vintage, limited-edition and collectible merchandise. Many products are unique or available in extremely limited quantities.

For this reason, Vaultory does not generally offer returns, exchanges or refunds for change of mind.

Customers are encouraged to carefully review the complete product description and photographs before purchasing.

Know Exactly What You're Buying

We make reasonable efforts to document the condition of every collectible accurately.

Known scratches, dents, marks, missing accessories, functional issues or other relevant characteristics are disclosed through the product description and/or photographs where applicable.

Customers who require further information should contact us before purchasing.

You can also request a video inspection of an available product or visit our Rawalpindi headquarters before purchase.

A condition, characteristic or limitation that was clearly disclosed before purchase is not grounds for a return.

Transit Damage Exception

We accept claims where an item is damaged during delivery, provided the requirements below are satisfied.

The customer must:

• Record a clear, continuous video of the complete parcel-unboxing process.

• Begin recording before opening the external courier packaging.

• Ensure the video clearly shows the parcel, packaging and product.

• Report the damage to Vaultory within 24 hours of delivery.

• Retain the item and its original packaging, accessories and supplied documentation.

No Unboxing Video = No Transit-Damage Claim

An appropriate unboxing video is mandatory for a shipping-damage return/refund claim.

Without this evidence, Vaultory cannot reliably establish whether damage occurred during transportation and therefore will not accept a transit-damage return/refund claim.

Approved Claims

Once Vaultory verifies an eligible transit-damage claim, we will arrange or cover applicable return shipping.

After the returned product has been received and inspected, Vaultory will provide either:

A replacement, where an appropriate replacement is available; or a full refund.

Because many collectibles are one-of-one, an identical replacement may not always be possible.

Order Cancellations

Requests to cancel a paid order before dispatch are considered case-by-case.

Submitting a cancellation request does not guarantee that it will be approved.

Once an order has been dispatched, it cannot ordinarily be cancelled under this policy.

Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded under applicable Pakistani law.